Responsible Gaming at Rocket

Our Commitment to Safer Play

We at Casino Rocket want every session on our site to be a positive experience. Gambling should never interfere with your finances, relationships or wellbeing, and we work hard to make sure our platform reflects that principle. Our CasinoRocket team monitors account activity, offers clear information about our Rocket bonus terms and wagering requirements, and encourages every player to treat gaming as entertainment, never as a way to make money or solve financial problems.

We also recognize that responsible gaming is a shared responsibility. While we provide the tools, you play the most important role by staying aware of your own habits and setting boundaries that work for you. Our Casino Rocket support team is always ready to help if you have questions about any of the features described below.

Tools We Provide for Safer Gaming

To help you stay in control, we at CasinoRocket offer a range of account settings you can adjust at any time through your profile or by contacting our support team.

• Deposit limits - set daily, weekly or monthly caps on how much you can add to your account.
• Time-out periods - take a short break from your account, from 24 hours up to several weeks.
• Self-exclusion - request a longer suspension of your account, temporary or permanent.
• Reality checks - receive reminders about how long you've been playing during a session.
• Loss limits - restrict the maximum amount you're willing to lose over a set period.
• Wager limits - cap the total amount you can stake within a chosen timeframe.

Our Rocket account settings are designed to be flexible, so you can adjust them as your circumstances change. If you ask us to lower a limit, we apply the change immediately; if you ask to increase a limit, we apply a cooling-off period before the new limit takes effect, giving you time to reconsider.

Requesting a Time-Out or Self-Exclusion

If you feel you need a break, we make the process simple. You can reach out to our support team via live chat or email, and we'll activate a time-out or self-exclusion on your account without asking you to justify your decision. During this period, you won't be able to log in, deposit or receive marketing communications from us. Once the period you've chosen ends, or once you contact us to lift a self-exclusion after the minimum term has passed, your account can be reactivated following a short verification check.

Age Verification and Player Protection

We at Casino Rocket only allow players who are at least 18 years old, or the legal age for online gaming in their country of residence, whichever is higher. Underage gambling is strictly prohibited on our platform, and we verify the identity and age of every player before processing withdrawals. If we discover that an account belongs to a minor, we close it immediately and void any winnings.

Our CasinoRocket verification process also helps us confirm that the person playing is the account owner, protecting both our players and our platform from fraud. We ask for documents such as passport details, identification cards and proof of residence, and we may request additional confirmation if information provided doesn't match our records.

Recognizing the Signs of Problem Gambling

We want you to enjoy your time with us, and part of that means staying alert to warning signs that gaming may be becoming a problem. Consider reaching out for support if you notice any of the following:

• You spend more time or money gambling than you originally planned.
• You chase losses by depositing more than you can afford.
• Gambling starts affecting your work, relationships or daily responsibilities.
• You feel anxious, irritable or preoccupied with gambling when you're not playing.
• You borrow money or use funds meant for essentials to keep playing.
• You've tried to cut back or stop but found it difficult to do so.

If any of these sound familiar, we encourage you to use the tools available on your Casino Rocket account, or to speak with one of the independent organizations listed below.

Getting Help - Independent Support Organizations

We at CasinoRocket work alongside independent, non-profit organizations that specialize in gambling support. These services are free, confidential, and available regardless of where you hold an account.

• GamCare - advice, support and free counselling for anyone affected by gambling.
• BeGambleAware - information and self-assessment tools to help you understand your gambling habits.
• Gambling Therapy - a global service offering support in multiple languages.
• Gamblers Anonymous - peer support meetings for people who want to stop gambling.
• ConnexOntario - a helpline for players in Canada seeking confidential support.

Our Rocket support team can also point you toward local resources specific to your country if you're unsure where to start.

Setting Boundaries: A Quick Comparison

We encourage you to review these options regularly and adjust them as your priorities change. At Casino Rocket, we'd rather you play within limits that feel comfortable than push past what's healthy for you.

Restricted Regions and Regulatory Compliance

We at Casino Rocket operate under a license issued by the Anjouan Gaming Commission, and we take our regulatory obligations seriously. Because of this, players residing in certain restricted countries are not permitted to deposit or play real money games with us. We display these restrictions clearly in our Terms and Conditions, and we apply them consistently to protect both our players and our license.

We also ask that you don't use a VPN or any other method to disguise your location when accessing our CasinoRocket platform. Doing so can affect account verification, bonus eligibility and, in some cases, your ability to withdraw funds. Playing honestly and transparently helps us keep the platform fair for everyone.

Our Verification Process and Your Security

Before processing withdrawals, we may ask you to confirm your identity through standard KYC checks. This isn't just a formality - it's part of how we protect your account from unauthorized access and confirm that you meet our age and residency requirements. Our Casino Rocket compliance team reviews documents promptly, and we'll let you know if anything additional is needed.