Rocket Casino Privacy Policy

We respect your privacy and are committed to protecting the personal data you share with us when you play at Rocket Casino. This Privacy Policy explains how we collect, use, store and protect your information when you visit casinorocket.com, register an account, use the Rocket Casino app, or otherwise interact with our services. By creating an account or continuing to use Casino Rocket, you confirm that you have read and understood this policy and agree to the practices described below.

Rocket Casino is owned and operated by Metlait SRL, registration number 3-102-911867, registered address El Guayaval, Residencial La Campina Casa Numero Q-11, Cartago, El Guarco, Tejar, 30801, Costa Rica. We are licensed and regulated by the Anjouan Gaming Commission, Government of the Autonomous Island of Anjouan, Union of Comoros, under Licence No. ALSI-202509073-FI2. Our licence requires us to maintain strict standards regarding the confidentiality and security of player data.

Information We Collect

We collect personal information that you provide directly to us, as well as data generated automatically as you use our platform. When you register for a Rocket Casino account, complete a deposit, request a withdrawal, or contact our support team, we may collect the following categories of information:

• We gather identification details such as your full name, date of birth, country of residence and contact information provided during registration and Rocket Casino login.
• We collect financial and transaction data, including deposit and withdrawal history, payment method details, and wallet or card information used through Interac, Visa, Mastercard, cryptocurrency wallets and other supported methods.
• We record verification documents such as passport details, identification cards, proof of residence and statements verifying the source of funds, which we may request as part of our know-your-customer (KYC) obligations.
• We track gameplay activity, including games played, wagers placed, bonuses claimed, and your use of the Casino Rocket loyalty and VIP programmes.
• We automatically collect technical information such as your IP address, device type, browser, operating system, and session data when you access our website or the Rocket Casino app.
• We store communication records from live chat, email correspondence to [email protected], and interactions through our social channels including Telegram, Discord, Instagram, Facebook, WhatsApp and YouTube.

How We Use Your Information

We use the personal data we collect for legitimate business purposes connected to operating Rocket Casino and delivering our gaming services. Specifically, we use your information to:

• We verify your identity and age to confirm that you meet the minimum age requirement of 18 years, or the legal age for online gaming in your country of residence.
• We process deposits and withdrawals, manage your account balance, and ensure that payments are made only to accounts registered in your own name.
• We detect and prevent fraud, multiple account creation, IP address overlaps, and prohibited use of VPNs, all of which may result in suspension of access and confiscation of funds.
• We personalize your experience, including bonus offers, loyalty rewards, and VIP tier benefits within the Rocket Loyalty Club.
• We communicate with you regarding promotions, account updates, security notices, and responses to your support inquiries.
• We comply with our legal and regulatory obligations under our Anjouan gaming licence, including anti-money laundering checks and reporting requirements.

Legal Basis for Processing

We process your personal data based on the necessity of performing our contract with you as a registered player, our compliance with applicable legal and licensing obligations, our legitimate interests in preventing fraud and securing our platform, and, where applicable, your consent to receive marketing communications. You may withdraw consent for marketing at any time without affecting the processing necessary to maintain your Rocket Casino account.

Cookies and Tracking Technologies

We use cookies and similar tracking technologies to operate our website, remember your preferences, analyze traffic, and improve the performance of Casino Rocket across desktop, mobile browser and app versions. Cookies also help us recognize returning players attempting a Rocket Casino login and streamline access to games, bonuses and achievements. You can manage or disable cookies through your browser settings, though doing so may affect certain site functionalities.

Sharing Your Information

We do not sell your personal data to third parties. However, we may share your information with:

• We share data with payment processors and banking partners to complete deposits and withdrawals, including Interac, MiFinity, Inpay, cryptocurrency processors and other listed methods.
• We share information with identity verification and KYC service providers to confirm your identity and the source of your funds.
• We disclose data to regulatory authorities, including the Anjouan Gaming Commission, when required by law or as part of our licensing obligations.
• We share limited data with game providers and platform partners, such as software studios and live dealer suppliers, solely to deliver and record gameplay.
• We may disclose information to law enforcement or fraud prevention agencies where necessary to investigate suspected illegal activity, including misuse of bonuses or account manipulation.

International Data Transfers

Because we operate internationally and serve players across multiple regions including Canada, Australia, New Zealand and other permitted jurisdictions, your data may be transferred to and processed in countries outside your country of residence. We take appropriate contractual and technical measures to ensure your data receives an adequate level of protection wherever it is processed.

Data Retention

We retain your personal data for as long as your Rocket Casino account remains active, and for a reasonable period thereafter to comply with our legal, regulatory, accounting and anti-fraud obligations. If your account becomes dormant after six consecutive months of inactivity, we retain your data in accordance with our dormant account procedures, including any applicable administrative fees, until the account is reactivated, closed, or the balance reaches zero.

Data Security

We are committed to protecting your data using industry-standard technical and organizational security measures, including encryption of sensitive information, restricted internal access controls, and secure servers for storing account and payment data. Despite these measures, no method of electronic transmission or storage is completely secure, and we encourage you to use strong passwords and safeguard your own login credentials when accessing your account or the Rocket Casino app.

Your Rights

Depending on your jurisdiction, you may have the following rights regarding your personal data:

• You have the right to request access to the personal information we hold about you.
• You have the right to request correction of inaccurate or incomplete data.
• You have the right to request deletion of your data, subject to our legal and regulatory retention obligations.
• You have the right to object to or restrict certain types of processing, including direct marketing.
• You have the right to withdraw consent at any time where processing is based on consent.

To exercise any of these rights, you may contact our support team at [email protected], and we will respond in accordance with applicable data protection laws.

Children's Privacy

Our services are strictly intended for adults. We do not knowingly collect personal information from anyone under the age of 18, or under the legal age for online gaming in their country of residence. If we become aware that we have inadvertently collected data from a minor, we will take immediate steps to delete that information and close the associated account.

Restricted Territories

We do not permit residents of certain restricted countries to register, deposit or play real money games at Rocket Casino. If we determine that a player is accessing our services from a restricted territory, including through the use of a VPN, we reserve the right to suspend the account, confiscate funds, and take any other action permitted under our Terms and Conditions.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other operational needs. We will post any updates on this page, and material changes will be communicated to you through email or a notice on our website. Your continued use of Casino Rocket after any changes take effect constitutes your acceptance of the revised policy.

Contact Us

If you have any questions, concerns or requests regarding this Privacy Policy or how we handle your personal data, please contact our support team at [email protected]. We aim to respond to all privacy-related inquiries promptly and in accordance with applicable law.